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Home
About Us
Shipping & Returns
Contact Us
Terms and conditions

All Products
Beauty Products
Salt Products

Shipping & Returns

Shipping & Delivery

A minimum total order amount of Rs. 599 for items Fulfilled by Pink Salt is required for an order to qualify for free delivery.

This website is operated by RA enterprises (Pink Salt being the Brand) throughout the site, the terms “we”,""Us”and “our” refer to Pink Salt. Pink Salt offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content .Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. Our store is hosted on Shopmatic Solutions Pvt Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Products and Pricing All products listed on the website, their descriptions, and their prices are subject to change from time to time. Purchase of a product on the website is subject to availability of stock.RA Enterprises reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from RA Enterprises suppliers, Pink Salt shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order, RA ENTERPRISES will cancel your order and we will refund the amount. The product specifications (weight, size, colour etc.) mentioned with the product pictures displayed are only approximate. There may be a slight variation in the pictures and the respective products. Orders and Acceptance of Orders When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time,after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verification's or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if RA ENTERPRISES cancels all or a part of your order, your sole and exclusive remedy is either that: (a) RA ENTERPRISES will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or (b) RA ENTERPRISES will not charge your credit/debit card or bank account for the cancelled portion of the order. For your convenience,RA ENTERPRISES accepts Visa, Debit Card, Paytm and Digital wallets, Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the RA ENTERPRISES website or through RA ENTERPRISES mobile application, are subject to specific terms and conditions of such third party payment gateways. Pricing Policy Product prices listed are current; however these are subject to change without advance notice. All prices on this web site are processed in Indian Rupees. All orders are acknowledged at current pricing. We will bill at price in effect at the time of shipping. Our products are liable for GST in India. Substitution Policy There may be a slight variation in the product and the picture shown.Every product we offer is handcrafted. During festivals orspecial occasions in an event that a gift item that you have ordered is out of stock, we will mail you an option of an alternate product. If we do not hear back from you within 24 hours, we will proceed with sending you the alternate item since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion. Order Modification/Cancellation Policy Same day orders are processed immediately (especially for Bangalore), and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91 9945446465/ +91 – 7829633445 (08:00 hours–22:30 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order. In other cases of order modification/cancellation, please give at least 24 hours’ notice. Order/Delivery Confirmation E-mail and SMS Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact RA ENTERPRISES. In case you have not received an Order Confirmation e-mail and SMS, please call on +91 92124 22000 (08:00 hours–22:30 hours, 7 days a week) or write to us at Info@pinksalt.co.in You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered. Shipping & Delivery Policy For same-day standard time delivery, orders must be received by RA ENTERPRISES before 6:00 AM, Monday Sunday, IST. This is applicable only for Bangalore city limits. We do not have same day delivery in other parts of India. Currently RA ENTERPRISES delivers within Express Cities, Courier Cities and Remote Cities. You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered. Delivery may take longer due to: 1. Bad weather 2. Political disruptions 3. Other unforeseen circumstances In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates. Before major occasions, we suggest that you place your order at least five days in advance.We attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases: Wrong shipping/delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery. In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor. Proof of delivery will be provided in case of any dispute in delivery. Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand. (Applicable to BANGALORE ONLY). If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases,no refunds, cancellations, liability can be made. We will surely try our best as mentioned below- Call the recipient to schedule an appropriate delivery time. Leave a note on the recipient’s door asking them to contact the courier to schedule a delivery time. Leave the product in a covered, secure area of the home (porch, garage, or other entrance) Leave the product with a neighbor and place a message on the recipient’s door with this information. Fix Time Deliveries We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time. Delivery of Courier Products Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, RA ENTERPRISES does not make any representation or warranty in relation to the delivery of such order. The products will be delivered through Blue Dart or any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies.For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery. You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address. No deliveries are made by third party courier agencies on a Sunday and Public Holidays. All courier orders are carefully packed and shipped. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes.In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin. In the event the delivery is not executed during the attempts, you shall still be charged for the order. We will consider the order executed in the below cases: Wrong shipping/delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery. In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor. Orders can be delivered only in the cities mentioned in the List of Serviceable Cities. We can’t commit an exact time of delivery. Correct address and contact number is a must of the recipient for placing the order. No deliveries would be done on National Holidays. The delivery of the same would be done on the next working day. In case of floods/ heavy rains/ National Bandh /election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. RA ENTERPRISES reserves the right to reschedule the delivery to another date. The delivery of the products/items ordered will be attempted only once at the address as provided in the order received by RA ENTERPRISES. In the event the delivery is not executed due to any reason whatsoever not attributable to RA ENTERPRISES, the customer shall still be charged for the order and no redelivery or refund will be made by RA ENTERPRISES. The order will be deemed executed and delivered in the following events: Delivery not done due to wrong address. Recipient not available. Premises locked. Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting /not reachable. Recipient refused the products. Delivered the product at the Gate/Reception/Neighborhood. Duplicate Orders If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered. If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final. Payment Terms You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on RA ENTERPRISES’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by RA ENTERPRISES. All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney’s fees, and court costs incurred in the collection of past due amounts. Payment Details Order delivery is totally subjected to the payment credited in RA ENTERPRISES’s a/c. unless payment is received by us, the order will not be processed. Online: Customer can place order on website and make the payment through below mentioned modes of online payment Debit Cards, Credit Cards, Net banking, PaytM, Debit Cards: Payment can be done through Visa Electron and other mentioned debit cards: Net Banking: Customer can transfer the funds to RA ENTERPRISES Account through net banking. Here are the list of banks which RA ENTERPRISES accepts for net banking Modes of making a payment: Debit Cards: SBI/PNB cards are only accepted however customer needs to share PIN no. Any Visa, Master, Maestro and any domestic Credit Cards through CC Avenue link sent by us. Credit Card: All Domestic and International cards are accepted. Cash Bank Deposit: Customer can visit the branch directly to deposit the payment or can transfer the payment through net banking Beneficiary Name: RA enterprises Beneficiary Account No:917020086379071 IFSC Code:UTIB0001920 MICR Code: Beneficiary A/c co Type -saving Bank Name:Axis Bank Branch: OLD Madras Road PAN No. RA ENTERPRISES doesn’t take the responsibility of any transaction which is processed without your consent and knowledge .The cardholder is solely and totally liable for the transactions and the amount charged on his A/c. Communications You consent to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that RA ENTERPRISES provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing. Feedback and suggestions At RA ENTERPRISES, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +91 9945446465 (08:00 hours–22:30 hours, 7 days a week) or write to us at info@pinksalt.co.in Your feedback and suggestions are important to us. Returns and Refund Policy No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at info@pinksalt.co.in or call +91 -9945446465 (08:00 AM-10:30 PM, Monday-Sunday). RA ENTERPRISES is not responsible and does not guarantee refund for cases where: Products and are delivered to incorrect address provided by the sender. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery. Product quality problems caused by improper handling of the product. A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date.In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full. Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by RA ENTERPRISES, refund takes 5-7 business days to reflect in your account. Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days. Exchanges It will not be possible for us to accept any request for product exchanges. Damaged/Defective Products If any product received by you is damaged/defective, you can let us know the same. You can call us a+91 9945446465 (08:00 hours–22:30 hours, 7 days a week) or send us an e-mail with the photographs of the same at info@pinksalt.co.in , within 48 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by RA ENTERPRISES, it takes 5-7 business days for the refund amount to reflect in your account. © 2018 All rights reserved | Pink Salt